FAQS
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If we've missed anything, please don't hesitate to reach out to us directly.
WHAT DOES SOY WAX BLEND MEAN?
We use a blend of soy and paraffin wax. We like the all natural renewable qualities of the soy but the hot throw (smell when burning) of the paraffin. We tried 100% soy but they were just not strong enough.Approximate ratio is 70% paraffin and 30% soy. This paraffin/soy blend offers the fragrance throw and easy burning of paraffin, with the appealing look and usability of soy.
WHAT'S THE DIFFERENCE BETWEEN SOY AND PARAFFIN?
Paraffin - Soy wax provides the combined benefits of paraffin and soy wax into a single blend. Approximate ratio is 70% paraffin and 30% soy. This paraffin/soy blend offers the fragrance throw and easy burning of paraffin, with the appealing look and usability of soy.
DO YOU USE ESSENTIAL OILS FOR THE FRAGRANCES?
Essential oils are not designed to be burned and some are actually harmful when ignited.Using quality candle fragrance oil is important. We work with fragrances designed specifically for candles that are phthalate free and adhere to RIFM and IFRA standards for safety and purity.
WHAT IS YOUR RETURN POLICY?
We hope you love our fragrances; but if you don't, we will gladly accept exchanges of your new unused candle purchase within 14 days but we do not accept returns. The buyer is responsible for return shipping. Please email order@copperflamecandle.com if you have any problems with your order or to initiate an exchange.