OUR STORE POLICIES
At Copper Flame Candle, our mission is simple: to offer our customers an unforgettable experience. We operate with unwavering values, understanding that exceptional service cultivates lasting relationships with our cherished clientele.
Our Copper Flame candles are meticulously handcrafted in small batches, ensuring quality and attention to detail in every creation. To bring you the finest products, kindly allow 1 - 3 days for us to process your order before it's shipped to your doorstep.
Thank you for choosing Copper Flame Candle Co. to be a part of your moments of tranquility and joy."
SHIPPING
We currently offer shipping exclusively via USPS within the USA. Your orders are usually shipped within 3 business days.
To determine the shipping cost for your specific order, you can easily view it during the checkout process.
Additionally, if you're located locally and prefer to pick up your order in person, we're pleased to offer that option upon request.
RETURNS & EXCHANGES
We trust that you'll adore our fragrances, but if they don't quite meet your expectations, we're happy to facilitate exchanges for your candle purchase within 14 days.
Please note that we do not accept returns. In case of an exchange, the buyer is responsible for the cost of return shipping.
For any concerns or to initiate an exchange, please reach out to us at order@copperflamecandle.com. We're here to ensure your satisfaction and resolve any issues you may encounter with your order.